Bookstore Sounding Board
When is the bookexchange going to be back. It was a rather untimely day for it to go down. What happened?
What happened? Pretty much everything that could have gone wrong did. At exactly the worst time of the semester, a firewall problem caused the server to be unavailable, and in the process of trouble shooting that headache, our Web student made an irrevocable change to the server configuration. The only alternative at that point was to rebuild the server and move all of the applications onto the new platform. Ever heard that things always take longer than you think they will? It is true. On a positive note, during the process of resolving the problem we have taken measures to ensure that if we ever experience a similar situation we should be able to restore the application in a matter of hours instead of days. We offer deep and sincere apologies for the enormous inconvenience caused by this mess.(Posted 2/27/2009)
I plan on keeping the honor code. I am wondering why selling international editions of textbooks on the Book Exchange is considered an honor code violation. I did a little research, and it sounds like it is legal... http://answers.google.com/answers/threadview?id=295219
International editions pose some sticky problems. Sometimes they are not exactly the same book as the U.S. title, even though they appear to be. And the legality is not completely clear, despite what some Google opinions may suggest. Our decision is to steer clear of them, not include them in the book exchange, and not buy them back from students. The reasons we have made this decision is based on problems we had had with them in the past. We know that some students will choose to be in that market, but they will need to do so outside the BYU system.(Posted 2/27/2009)
My husband gave me a little blue flashlight with "Y" on the side, and "True Players" on the bottom with the switch. Do you still carry those, or know where to purchase them? Thank you for your help. Sincerely, Kristine Bennett
We currently carry a version of the flashlight you describe. It does have a “Y” on the side but not “True Players” on the bottom. It’s mostly metal, about five inches long, and retails for $9.99. That’s the best we can do and hope it will satisfy you.(Posted 2/27/2009)
Why is it that BYU has a cut-off to return books (unused) before the university add/drop deadline? I have never seen a university take money from students in this way. My research of friends at other universities has validated my concern. Honestly, this has discouraged me from buying books from the bookstore. I fear buying a book from BYU because I know that if I drop a class before the add/drop deadline, I am not likely to get a full refund. If I am going to pay full retail, I expect to receive a full refund for my "new condition" book. This is especially so since I have dropped the class per university policy.
It seems reasonable to give refunds until the drop deadline. After all, the university lets you stay in a class until a certain day, so why not make that the cut off for giving you back your money for the required textbook? Here is what we have learned. 1. Most students drop before the deadline, largely because they have to add another class and want to get in as early as possible. 2. It is human nature to wait until a deadline before acting. If a student drops a class early but can wait a while before returning the textbook for a refund, most wait a while. 3. So what’s the big deal with waiting a while? Occasionally books are in short supply. New students add the dropped class and have to special order the textbook. That a) takes time—the student is without for a week or so, and b) costs airmail postage for a heavy package. 4. Then when the textbook is returned for a refund by the student who waited, we have an extra on our hands that often has to be returned. Guess who pays shippiing. So why do students care if the bookstore has added expense? Because when costs go up, so do prices. Airmailing one book actually is no big deal, but airmailing hundreds of books runs into real money. And returning books takes away from the bottom line as well. Refund policies at other universities--- Weber State: full refund only during first week of classes. UVU: Refund deadline January 17, 2009. Add/drop deadline January 23. A majority of universities have refund policies similar to BYU’s. If you want more documentation, please visit Tom Hirtzel in the Textbook Office or give him a call at 422-6789.(Posted 2/25/2009)
After finals in December, I went to the BYU Bookstore to return my book Supply Chain Management: The Core. I purchased this book used on Amazon.com. When I got to the Bookstore, I saw the big yellow sign about the buyback policy. I asked the cashier at the register if it was OK for me to sell my book back even though I did not purchase it from BYU. She stated that there was a verification system in place that was not working at the moment and that it would be OK. However, I read an article today (http://nn.byu.edu/story.cfm/70577) that made me think about this and reconsider. Is it ethically OK for me to sell my textbook, which I purchased on Amazon.com to the BYU Bookstore? If necessary, I will return the money that I was given when I sold the book. I want to do the right thing. Thank you, Brian
Ah, the confusion that sometimes arises between refund and buyback. We do not give refunds (returning the full purchase price) for books bought elsewhere. At the end of the semester, when books are bought for our shelves and also for other universities, it doesn’t matter where you purchased the book. Sleep peacefully—you have committed no sin.(Posted 2/25/2009)
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