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Brigham Young University

Bookstore Sounding Board

Response Archive

Ben Satterfield asked:

On the BYU Bookexchange website why is there no slot available to buy and sell books for the NEURO - Neuroscience 316 course? I wish someone would add it.

Response:

Please kneel so we can tap your shoulder with our wand. Your wish has been granted. And we thank you for bringing this to our attention.

(Posted 2/25/2009)


Dan asked:

Three questions: What is the purpose of publishing BYU editions? Why are BYU editions so much more expensive than other editions that have identical information? Compare the cost of the BYU edition of the Math 111 text book with the edition that the Math classes used to use, sold on abebooks.com for $24.00. It contains identical information. Here is the ISBN of said text book 0131431110. Why does the Bookstore sell certain unbound books that they will not buy back? Take the Math 119 text book for example. It is relatively costly, but the student must absorb the full cost of it, since the Bookstore will not buy back.

Response:

When a faculty member wants a customized textbook, publishers will create precisely what that professor wants in a “BYU edition.” Usually chapters are removed from another book so only that which is covered in class remains. In a few cases, content from two or three books from the same publisher is combined to create a “BYU edition.” That customized book then is assigned a unique ISBN which the professor sends to the bookstore, and we order it. This is the case with Math 119. The faculty wanted a customized BYU edition and also MyMathLab, shrink wrapped together as one unit. This has no resale value so we can’t buy it back. When the package was requested, we told the faculty we were concerned because students would not be able to sell the books back, but this is what the faculty wanted. It is important for students to remember that the faculty member picks the books, not the bookstore. We simply order what they tell us to order.

(Posted 2/25/2009)


Josh asked:

how do you know if the textbook you ordered came in?

Response:

The form used to special order a book has a web address printed on it, and you get a copy of this form. Go to the special order inquiry website, put in your special order number located on the upper right-hand corner of the form, and you will learn if the book has arrived. In case you forget this, instructions are on the form itself. And if you have any questions, call the textbook office and you will be helped.

(Posted 2/25/2009)


Mark Walker asked:

Why are people allowed to violate the Honor Code ( such as the buying and selling of the Acc 200 and Acc 210 CD'S) while using the BYU Bookexchange? Can't you program it into the BYU Bookexchange software to automatically reject requests to sell known copyright infringements?

Response:

You ask three sensible questions. 1. Why do we allow people to violate the honor code while using the book exchange? Mark, we hung up our guns long ago and gave up being the honor code cops. We don’t allow students to break the honor code. Some may choose to do that themselves, but always without our permission. 2. Why do we take back accounting books without the accompanying CD? The textbooks used in the courses you mention have not used a CD since fall semester 2007, and even then the CDs had pass codes in them so they could be used only once. Students now purchase an access code to get the information streamed online that used to be on the CD. 3. Why can’t we program book exchange software to automatically reject requests to sell copyright infringements? Our book exchange is a simple classified system. We simply don’t have the time or funds to program more into it. We do have huge disclaimers, but we have hung up our guns (see question #1). Students have agency when using the book exchange, and we warn/encourage/ admonish/try to assist them all we can.

(Posted 2/25/2009)


Anonymous asked:

The pizza in the twighlight zone is always very undercooked and doughy! Could you guys keep it in the oven until its done? Fully cooked pizza would be greatly apreciated. Thank you! :)

Response:

Here’s the skinny on the pizza, possibly even more than you want to know. But a person serious about underdone crust deserves the details. Our pizza comes from Freschetta’s in the Cougar Eat. They get their pizzas frozen and cook them there. All we do is pick them up and put them in our warmer which does just that—keeps them warm. No additional cooking. We can’t tell if they are doughy or not without pulling each one apart, and we’re hesitant to hack up the food. So it is a good thing you wrote. We have passed on your comment and Freschetta’s will pay closer attention. If you buy pizza and it is doughy, let us know and we’ll apologize and either exchange it or give you a refund, actually smiling as we hand over the new one or present you with the cash.

(Posted 2/25/2009)


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